Terms of Sale

Due to the nature of our products and our small business operations, all sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, incorrect purchases, or buyer's remorse.

Please review your order carefully before completing your purchase.

Damaged or Defective Items

We want you to love your order. If your item arrives damaged, defective, or you receive the wrong item, please get in touch with us within 7 days of delivery.

When reaching out, please include:

• Your order number

• A description of the issue

• Clear photos of the damaged or defective item and its packaging

If your item arrives damaged or defective, we'll gladly send a replacement or issue a refund after reviewing your claim.

Contact Us

If you experience any issues with your order, please get in touch with us at support@sincerelyjelli.com or by filling out the contact form on our website. We are happy to help and will do our best to resolve any problems as quickly as possible.